Refund and Returns Policy
Online Returns
Online purchases may be returned within 30 days of delivery for a refund. Items must be unworn, in their original condition, and in their original packaging. A receipt or order confirmation is required.
Customers pay return shipping costs. Contact Torre & Co Jewelers before sending a return for instructions. Refunds are issued to the original payment method after the returned item is received and inspected.
In-Store Exchanges
In-store purchases may be exchanged within 30 days of purchase. No refunds are offered for in-store purchases. Items must be unworn, in their original condition, and accompanied by proof of purchase.
Custom and Modified Pieces
Custom-made, engraved, resized, or otherwise modified pieces are final sale and excluded from returns and exchanges.
Damaged, Defective, or Incorrect Items
Contact us promptly if your item arrives damaged, defective, or incorrect so we can help resolve the issue. These situations are handled separately from change-of-mind returns. This policy does not limit rights provided by applicable law.
Contact Us
Torrance: (310) 616-6358
Downey: (424) 318-8605
